🧾 Refund Policy • Lovecraftify

Refunds, Returns & Order Issues

Lovecraftify is a marketplace — each order is fulfilled by an independent seller. This policy explains how refunds and returns work for physical items (Handmade / POD) and digital downloads, and what to do if something goes wrong.

1) Quick Summary

  • Digital products: generally non-refundable once the file is delivered or available to download.
  • Physical products: refunds/returns depend on the seller’s policy, but we can help if the issue isn’t resolved.
  • Customized/Personalized items: usually not eligible for refunds (unless damaged/defective or incorrect from the seller).
  • First step: contact the seller via Get Support to request a solution.
  • If no response or not resolved: contact Lovecraftify Support for review.
Tip: Before a custom item ships, please review the design, mockup, size, spelling, and personalization details carefully. Custom items are made specifically for you.

2) Digital Downloads (Patterns, Files, Templates)

Because digital items can be accessed immediately after purchase, they are typically non-refundable. However, we still want you to receive the correct file and a working download.

When we can help (common cases)

  • You received the wrong file or missing pages.
  • The file is corrupted or cannot be opened as described.
  • You can’t download the file from your order.

If you can’t download/open a file

Step 1 — Contact the seller Use Get Support and request a fresh download link or re-upload.
Step 2 — Contact Lovecraftify Support If the seller doesn’t respond, we’ll request the file from the seller on your behalf.
Step 3 — Resolution If the seller cannot provide the correct working file, we will issue a 100% refund.
Helpful info to include Order number, product name, screenshots of the error, and what device/app you’re using.
Important: We cannot offer refunds for “changed mind” situations on digital items (for example: purchased by mistake, no longer needed, or expected a different style), unless the listing was significantly misrepresented or the seller cannot deliver the promised files.

3) Physical Items (Handmade / POD)

Physical orders are fulfilled by the seller. Many sellers accept returns for eligible items, but rules can vary by shop. The best way to start is to message the seller and request a solution.

How to request a refund/return

Step 1 — Message the seller Click Get Support (on the store page or product page), explain the issue, and include photos if relevant.
Step 2 — Agree on a solution The seller may offer replacement, partial refund, or return instructions (including the return address).
Step 3 — Escalate if needed If the seller does not respond or can’t resolve it, contact Lovecraftify Support.
Step 4 — Provide evidence Photos of the item/packaging, tracking number, and a clear description of what happened.

Items that are usually not eligible

  • Customized/Personalized items (name, photo, special request) — because they’re made just for you.
  • Items marked final sale (if stated clearly in the listing/policy).
Custom/Personalized reminder: Please check mockups/spelling/size carefully and confirm details with the seller before shipping. Once a custom item is produced or shipped, it may not be returnable.

Common “eligible” issues (often accepted)

  • Arrived damaged or defective.
  • Wrong item received (different from what you ordered).
  • Missing parts or incomplete delivery.

4) FAQs

Where do I contact the seller?
Use the Get Support button on the seller’s store page, or on the product page. Include your order number if you already purchased.
How long does the seller have to respond?
Sellers usually respond within 24–48 hours. If you don’t hear back, contact Lovecraftify Support and we will follow up with the seller.
Do I need to return the physical item to get a refund?
It depends on the seller’s policy and the issue. In many cases, the seller will provide return instructions. For damaged items, photos may be required before deciding the next step.
What information should I include when asking for help?
Order number, product name, what you expected vs. what you received, photos/screenshots, and any tracking information.

5) Need help now?

If you’ve already contacted the seller and still need assistance, Lovecraftify Support can review the case and help you reach a fair resolution.

📩 Support: help@lovecraftify.com Contact Support →