Table of contents

1. Shipping basics (physical items)
2. Tracking, proof of shipment & delivery confirmation
3. International shipping, customs, duties & taxes
4. Print-on-demand & production partners
5. Digital downloads
6. Returns, exchanges & cancellations
7. Lost, late, or damaged orders
8. Disputes & chargebacks
9. Business information & contact

1. Shipping basics (physical items)

Sellers are responsible for packaging and shipping sold items to buyers.

• Accurate “ships from”: Use a truthful origin address for each listing/order.
• Processing time: Clearly state processing time and shipping options in the listing.
• Ship on time: Ship within the stated processing time, or obtain the buyer’s agreement before extending it.
• Ship to the checkout address: Use the buyer’s address provided at checkout unless the buyer updates it through your approved process.
• Mark orders as shipped: Only mark “shipped” after the item has actually been handed to the carrier (or collected).
• Reasonable shipping charges: Any shipping fee must be clearly disclosed before purchase.

Buyers: Please review listing details and shop policies before ordering. Verify your shipping address at checkout.

2. Tracking, proof of shipment & delivery confirmation

Sellers should upload tracking (when available) or otherwise provide delivery confirmation details. If an order is reported missing, sellers must be prepared to provide valid proof of shipment showing: (1) the package was shipped and (2) it was shipped to the address provided at checkout.

By adding tracking or delivery confirmation, you allow Lovecraftify to display and share shipment status with the buyer.

3. International shipping, customs, duties & taxes

International orders may be subject to import taxes, customs duties, brokerage fees, or other charges imposed by the destination country. Unless the listing explicitly states “duties/taxes included,” buyers are responsible for these charges.

• Sellers must comply with applicable export/import rules and complete customs forms accurately (item description, value, origin, etc.).
• Customs delays can occur and are outside a seller’s control; estimated delivery dates are not guarantees.
• Orders returned due to buyer refusal or failure to pay import charges may not be eligible for a refund, except where required by law.

EU/UK “right of withdrawal” note

Some consumer protection rules may apply to orders delivered to the EU/UK, including a possible right to return certain non-custom items within a minimum period. Sellers are responsible for understanding and complying with laws that apply to their business and buyer locations.

4. Print-on-demand & production partners

Some sellers use production partners (print providers, fulfillment centers, or manufacturers) to create and ship made-to-order items. Sellers remain responsible for:

• Listing accuracy (materials, sizing, print placement, colors, and processing time)
• Quality control and handling defects
• Customer support, replacements, and refunds in line with shop policies and this marketplace policy

Made-to-order items may have longer processing times and may not be eligible for “change of mind” returns if customized, personalized, or produced to buyer specifications.

5. Digital downloads

Digital items are delivered electronically (download link, file delivery, or account access). Because digital goods can be copied, digital items are generally non-returnable and non-refundable once delivered, except where required by law or where the seller chooses to offer a refund as a customer service gesture.

If you have trouble downloading or accessing a file, contact the seller first. Sellers should provide reasonable support for access issues and file errors.

6. Returns, exchanges & cancellations

A) Shop-level return policies

Each seller sets their own return/exchange policy for physical items (including whether returns are accepted, return window, and who pays return shipping), subject to applicable law and this marketplace policy. The seller’s policy must be clearly disclosed in the listing or shop policy section.

B) Common return eligibility guidelines

• Eligible (typical): non-custom physical items returned in original condition within the seller’s stated window.
• Not eligible (typical): custom/personalized items, made-to-order items produced to buyer specifications, perishable goods, and digital downloads (unless required by law or seller states otherwise).

C) Return shipping & condition

Unless a seller policy states otherwise, buyers are responsible for return shipping costs and ensuring the item is packaged securely. Returned items must be in original condition; loss in value may reduce the refund where permitted by law.

D) Cancellations

Cancellation availability depends on the item type and production status. Many made-to-order/print-on-demand and custom items cannot be canceled once production begins. Sellers should clearly state cancellation rules in their shop policies.

7. Lost, late, or damaged orders

A) Packages marked “delivered”

If tracking shows “delivered” but you can’t find your package, check with household members/neighbors, your building office, and the carrier. If still missing, contact the seller with details.

B) Lost in transit / no delivery

If an order doesn’t arrive within a reasonable timeframe, buyers should contact the seller first. Sellers may be asked to provide proof of shipment and tracking. Depending on the situation and applicable law, a resolution may include a replacement, refund, or carrier claim.

C) Damaged items

Buyers should contact the seller promptly with photos of the damage and packaging. Sellers should offer a reasonable remedy (replacement/refund/partial refund) consistent with their policy and applicable law.

D) Wrong item / not as described

If an item materially differs from the listing, contact the seller to resolve. Sellers should correct the issue through replacement, refund, or return arrangements.

8. Disputes & chargebacks

We encourage buyers and sellers to resolve issues through messaging first. If a resolution can’t be reached, Lovecraftify may offer a case/dispute process to review order details, shipment proof, and communications.

Chargebacks and payment disputes increase costs and may lead to account review. Where possible, contact the seller (and then Lovecraftify) before filing a chargeback.

9. Business information & contact

Lovecraftify LLC
30 N Gould St Ste N, Sheridan, WY 82801
Email: help@lovecraftify.com
Website: https://lovecraftify.com/