Step 1: Contact the seller for a new download link

Sometimes files are updated, re-uploaded, or a ZIP download gets interrupted. The fastest solution is to ask the seller to provide a fresh link or re-send the file.

1. Open the product page or the seller’s store page.

2. Click Get Support and describe the issue (download not working / file won’t open / wrong file).

3. Ask the seller to provide a new download link (or re-upload the file to your order).

Step 2: If the seller doesn’t respond, contact Lovecraftify Support

If you don’t receive a response from the seller, or the issue still isn’t resolved, Lovecraftify Support can step in.

• Contact us at: help@lovecraftify.com
• Please include: order number, seller/shop name, product link, and a short description of the problem.

You can also visit the Help Center here: /help-center.

What Lovecraftify will do

Once you contact Support, our team will:

• Request the seller to provide you a new download link or re-deliver the digital files.
• Follow up to ensure you can successfully access the files.
• If the seller cannot provide the file, we will issue a 100% refund.