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How to add Shipping Policies

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How to Add Shipping Policies on Lovecraftify

Shipping Policies help buyers understand how and when their orders will be shipped. On Lovecraftify, sellers can easily set up processing times, shipping rules, and refund information directly from the Seller Dashboard.

Step 1: Go to Shipping Settings

To start creating your shipping policy:

  • Log in to your Lovecraftify seller account
  • Go to Dashboard → Settings → Shipping
  • Click “Click here to add shipping policies”
💡 Each seller manages their own shipping policies. Buyers will only see the shipping options you configure for your store.

Step 2: Set Your Processing Time

Processing time tells buyers how long it takes you to prepare an order before shipping.

  • Select a processing range (e.g. 1–3 business days, 3–5 business days, 1–2 weeks)
  • Choose a realistic timeframe based on your production capacity
Processing time does not include shipping transit time. It only covers preparation and handling before shipment.

Step 3: Write Your Shipping Policy

Use the Shipping Policy field to explain how you ship orders. This information will be visible to buyers on your product pages.

We recommend including:

  • Shipping carriers you use (e.g. USPS, DHL, UPS)
  • Estimated delivery times
  • International shipping availability
  • Tracking information availability
✨ Clear shipping policies reduce buyer questions and improve customer trust.

Step 4: Add Your Refund Policy

In the Refund Policy section, explain how returns and refunds are handled for your store.

  • State whether returns are accepted
  • Specify time limits for return requests
  • Clarify conditions for refunds or exchanges
⚠️ Customized or personalized items should clearly be marked as non-refundable unless damaged or defective.

Step 5: Save Your Shipping Policy

Once all information is filled in:

  • Review your processing time, shipping policy, and refund policy
  • Click Save Settings
Your shipping policies will now apply to all physical products in your store. Buyers will see these details before checkout.

Need Help?

If you need assistance setting up shipping policies or have questions about shipping zones and rates, you can contact Lovecraftify Support at any time.

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