1. Before you buy

Review these details on the listing page to avoid surprises:

• Item details: size, materials, included components, and photos
• Processing time: how long the seller needs to make/prepare your order
• Shipping method & cost: delivery options and estimated transit times
• Shop policies: returns, exchanges, cancellations, and custom work rules
• Personalization: required info (name, date, color choice, etc.), if applicable

2. Step-by-step: placing an order

1. Find an item you want to purchase.
2. Select options (size, color, quantity) and add personalization details if required.
3. Click “Add to cart” (or “Buy now” if available).
4. Review your cart and double-check item options, quantities, and shipping.
5. Enter your shipping address (for physical items) and confirm contact details.
6. Choose a payment method and complete checkout.
7. Check your email for an order confirmation and receipt.

3. Personalization & custom requests

Many handmade and print-on-demand items are made to order. If a listing requests personalization, be sure to provide accurate details during checkout.

• Double-check spelling, names, dates, and color selections
• Confirm production timelines for custom work
• Ask the seller about proof/mockups if needed

4. Shipping, delivery & tracking (physical items)

For handmade and print-on-demand physical products, sellers ship the item to your address. Processing time and shipping speed vary by seller and listing.

• Processing time starts after payment is confirmed
• Tracking may be provided depending on the shipping method
• International orders may include customs fees, duties, or taxes

You can check shipping updates using the Order Status page (if available for your order).

5. Digital downloads

Digital items are delivered electronically (no physical shipping). After payment is confirmed, download links may be available in your account and/or sent to your email.

• Check your account downloads area (if signed in)
• Check your confirmation email for a download link
• Contact the seller if the file is missing or corrupted

6. Order confirmation & receipts

After checkout, you should receive an order confirmation email. Keep this email for your Order ID and receipt details.

• Check your spam/junk folder if you don’t see it
• Make sure your email address is entered correctly at checkout

7. Problems with checkout

If you can’t place an order, try:

• Refreshing the page or trying a different browser/device
• Clearing browser cache/cookies or disabling extensions
• Confirming your billing address matches your payment method
• Trying another payment method if available

8. Need help?

If you have questions about an item, shipping, or customization, message the seller first. For platform or payment issues, contact Lovecraftify Support.

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