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Managing custom order requests.

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Managing Custom Order Requests

Lovecraftify allows sellers to offer personalized and custom-made products, giving buyers the ability to request unique designs tailored to their needs. This guide explains how custom orders work and how both buyers and sellers should manage them.

Help Center · Sellers & Buyers · Updated 2025
Quick overview: Buyers can leave customization notes and upload reference images directly on the product page. Sellers review the request, confirm details if needed, then create the item according to the buyer’s instructions.

1. What is a Custom or Personalized Order?

A custom or personalized order is any product that is modified or created specifically for a buyer based on their request.

  • Personalized text (names, dates, quotes)
  • Custom colors, sizes, or materials
  • Design adjustments or made-to-order items
  • Products created using buyer-provided images or references

2. How Buyers Submit Custom Requests

On Lovecraftify, buyers can submit customization details directly from the product page.

  • Enter instructions in the Personalization / Custom Request field
  • Upload images or reference files (if enabled by the seller)
  • Add notes before adding the product to the cart

This ensures the seller receives all necessary information at the time of purchase.

3. Uploading Images & Reference Files

Buyers may upload images to help sellers understand their request more clearly.

  • Reference photos or sketches
  • Logos, artwork, or inspiration images
  • Clear examples of style, color, or layout
Buyers must only upload content they own or have permission to use. Uploading copyrighted or trademarked material without authorization is not allowed.

4. Seller Responsibilities

Sellers offering custom or personalized products should:

  • Clearly state what can and cannot be customized in the listing
  • Review buyer instructions and uploaded files carefully
  • Contact the buyer if details are unclear or incomplete
  • Confirm timelines for production and delivery
Once a custom order is started or completed, it may not be eligible for cancellation or refund. Sellers should ensure all details are confirmed before production begins.

5. Buyer Responsibilities

Buyers placing custom orders are responsible for:

  • Providing accurate and complete customization details
  • Uploading clear, high-quality reference images if required
  • Reviewing the listing description and shop policies
  • Responding promptly if the seller asks for clarification
Errors caused by incorrect or incomplete buyer instructions may not qualify for refunds or replacements.

6. Communication & Approval

Sellers may contact buyers through Lovecraftify’s messaging system to:

  • Confirm customization details
  • Request additional information or images
  • Share previews or mockups (optional)

Buyers should review and approve any confirmations before production continues.

7. Returns, Refunds & Disputes

Custom and personalized orders are typically non-refundable, unless the item is defective or does not match the agreed specifications.

  • Digital custom files follow digital product policies
  • Physical custom items follow the seller’s return policy
  • Disputes are reviewed based on submitted instructions and communication

8. Best Practices for Sellers

  • Use clear personalization fields
  • Set realistic production times
  • Save buyer instructions and files for reference
  • Communicate early to avoid misunderstandings

Need Help?

If you have questions about custom orders or experience an issue, please contact the seller first. If the issue cannot be resolved, reach out to Lovecraftify Support.

Email: help@lovecraftify.com
Help Center: /help-center

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