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Why are digital products non-refundable?

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Why are digital products non-refundable?

Digital products on Lovecraftify—such as downloadable files, patterns, designs, and digital assets— are generally non-refundable once delivered. This policy helps protect sellers and maintain a fair marketplace.

Short answer: Digital files are delivered instantly and cannot be “returned” once accessed or downloaded.

Instant access & irreversible delivery

Unlike physical items, digital products are available immediately after purchase. Once a file is downloaded, it cannot be taken back or verified as unused.

  • Files are delivered instantly after payment.
  • There is no way to confirm whether a file has been copied or shared.
  • Allowing refunds after download would make digital content vulnerable to abuse.

Fairness to independent sellers

Lovecraftify is a marketplace of independent creators. Many sellers rely on digital sales as a primary source of income.

  • Digital creators invest time and skill into producing original content.
  • Refunds after download could result in sellers losing both the product and payment.
  • This policy helps ensure creators are paid for their work.

What you can do before purchasing

To help you make confident purchases, we encourage buyers to review listings carefully before buying:

  • Read the full product description and license details.
  • Check file formats, sizes, and compatibility.
  • Contact the seller with questions before purchasing.
Taking a moment to review these details can help avoid issues after purchase.

Exceptions & support

While digital products are generally non-refundable, we understand issues can happen.

  • If a file is corrupted, missing, or incorrect, contact the seller for a replacement.
  • If the seller cannot resolve the issue, contact Lovecraftify Support.
  • If a working file cannot be provided, a full refund may be issued.
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