Scope

This policy applies to information processed by Lovecraftify in connection with our Services, including when you browse, create an account, buy or sell products (Handmade, Print on Demand / made-to-order, and Digital downloads), contact support, or otherwise interact with us.

This policy does not apply to third-party websites, payment providers, production partners, shipping carriers, or seller-managed experiences that you access separately.

1. Information we collect

A) Information you provide

• Account information: name, email, username, password, profile details.
• Order and checkout information: shipping address, billing address, phone number (if provided), order notes, personalization details.
• Seller information: shop name, shop profile, tax/business info (where required), payout details (processed via payment partners).
• Content you upload or post: listings, product photos/videos, reviews, messages, favorites/collections, and other user content you choose to share publicly.
• Support communications: messages, emails, chat logs, dispute/claim details, and any information you choose to share with our team.

B) Information we collect automatically

• Device & log data: IP address, device identifiers, browser type, operating system, timestamps, pages viewed, and referral URLs.
• Usage data: searches, clicks, favorites, purchases, downloads, and interactions with features.
• Cookies & similar technologies: used for sign-in, security, preferences, analytics, and (where enabled) interest-based advertising.

C) Information from third parties

• Payment partners: confirmation of payment status and limited transaction details (we generally do not receive full card numbers).
• Shipping/fulfillment partners: shipment status and delivery confirmations for physical orders.
• Analytics/ads partners (if used): aggregated or device-level signals for measuring performance and showing relevant ads.

2. How we use your information

We use information to operate, improve, and keep Lovecraftify safe, including to:

• Provide the Services: create accounts, enable listings, process orders, deliver digital files, and facilitate messages between buyers and sellers.
• Process transactions: coordinate payments, refunds, chargebacks, fraud checks, and accounting.
• Personalize your experience: show relevant search results, recommendations, language/region settings, and saved preferences.
• Customer support: respond to requests, troubleshoot issues, resolve disputes, and enforce policies.
• Safety & integrity: detect fraud, spam, abuse, and security incidents; protect users and the marketplace.
• Marketing (optional): send product updates and offers when permitted by law and your settings; measure marketing performance.
• Legal compliance: meet tax, regulatory, and law-enforcement obligations, and respond to lawful requests.

Legal bases (EEA/UK/Switzerland, where applicable)

Where required, we process personal data based on one or more legal bases such as: performance of a contract, legitimate interests (e.g., security and improvements), consent (e.g., certain marketing/cookies), and compliance with legal obligations. :contentReference[oaicite:1]{index=1}

3. How we share your information

A) With buyers and sellers (marketplace functionality)

If you place an order, we share relevant order details with the seller (and their production/fulfillment partners when applicable) so they can fulfill and support your order. If you’re a seller, some information such as your shop name, listings, and public shop profile may be displayed publicly.

B) With service providers

We use trusted vendors to help operate our Services (e.g., hosting, analytics, communications, customer support tools, fraud prevention, and payment processing). They may process information on our behalf under contractual safeguards.

C) Advertising & analytics partners (if enabled)

We may allow partners to use cookies or similar technologies to measure performance and, depending on your settings and local law, deliver interest-based advertising. Some U.S. state laws may treat certain sharing for targeted advertising as a “sale” or “sharing.” :contentReference[oaicite:2]{index=2}

D) Legal, safety, and corporate transactions

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, prevent fraud, or in connection with a merger, acquisition, or asset sale (with appropriate protections).

4. International transfers

Lovecraftify is based in the United States and may process information in the U.S. and other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers (such as contractual protections). :contentReference[oaicite:3]{index=3}

5. Security

We maintain administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure, so we cannot guarantee absolute security.

6. Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect the marketplace. Retention periods vary depending on the type of data and why we need it. :contentReference[oaicite:4]{index=4}

7. Your rights & choices

Depending on where you live, you may have rights to:

• Access a copy of your personal information
• Correct inaccurate information
• Delete certain information
• Port data in a usable format (in some regions)
• Object / restrict certain processing (in some regions)
• Withdraw consent where processing is based on consent

You can update many details in your account settings. You can also opt out of marketing emails using the unsubscribe link, and manage cookies (if available) via Cookie Settings.

8. Additional disclosures for U.S. residents

Some U.S. state privacy laws provide additional rights (such as the right to know, access, correct, delete, and opt out of certain targeted advertising or “sale/sharing” of personal information as defined by those laws). :contentReference[oaicite:5]{index=5}

• Opt-out of targeted advertising: Use Cookie Settings (if available) and/or contact us to request an opt-out.
• Do Not Sell or Share (where applicable): You may submit an opt-out request via Do Not Sell or Share My Personal Info or by emailing us.
• Non-discrimination: We will not unlawfully discriminate for exercising privacy rights.

9. Children’s privacy

Lovecraftify is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, please contact us so we can take appropriate steps.

10. Changes to this policy

We may update this policy from time to time. If we make material changes, we will post the updated version and revise the effective date above.

11. Contact us

If you have questions, requests, or want to exercise privacy rights, contact:

Lovecraftify LLC
30 N Gould St Ste N, Sheridan, WY 82801
United States
Email: help@lovecraftify.com
Website: https://lovecraftify.com/